How does Online Shopping Work?
1. Go to your favorite store, and fill your shopping cart with the items you want to buy
2. Click on “Check Out”
3. In the “Shipping Address” section, fill the required details with your AEROPAQ address as follows:
Name: Your Name
Address Line 1: 8532 NW 66th St.
Address Line 2: AP-XXXX (Your AP Account Number assigned)
Zip Code: 33166
4. Fill out the “Billing Address” section, with the information as it appears on your credit card statement.
5. In the next section, fill in your credit card details: Card number, CVV, etc, and the name of the credit card holder as it appears on the card.
6. Click on "Place Order"... and THAT’S IT! 7. Within a few days you will receive a notification that your shipment was received by us in Miami
8. Your package will be ready to be picked up in only two business days
You can check where your package is by clicking here (Requires Login).
Is is safe to shop online?
Yes, store pages, such as amazon.com, oldnavy.com, victoriassecret.com, and others, allow you to see the progress of your purchase from the moment you place the order to its final delivery to our offices. For help see our shopping Directory. For auction pages, such as eBay, you should give close attention to the ratings of the seller (sales page) you’re dealing with. Always shop from top-rated sellers. What you should never do, on any page, is save or record your credit card information. You can avoid this by clicking or choosing “No” every time a page asks if you wish for them to remember your credit card details.
What are the advantages of shopping online?
Many, you have over 30,000 virtual stores from which you will enjoy a wide variety of items at most competitive prices.
How do I know where to buy a specific item?
Easy, the best tool is Google. Go to www.google.com and type in the description for the item in the search box, click on “Google Search” and a list of places online where you can find that article will show.
How much will I pay for taxes?
Nothing, if your total purchase is under USD$200 (including tax, shipping, handling and delivery).
If your total is over this amount, call our offices (809-AEROPAQ) and talk to one of our Customer Service representatives (Ext. 221) or to our Operations Department (Ext. 237), by giving them a detailed description of the product they will let you know the amount you will have to pay.
When I try to place the order, it does not want to accept the credit card I’m using. What do I do?
Make sure the Bank has registered our Miami address – 8532 NW 66 ST, Miami Fl. 33166 – as a billing address for your Credit Card. If it still does not accept it, it’s always a good idea to have a Pre-Paid card for this kind of emergencies.
Can I track my order with AEROPAQ??
Of course, as soon as we receive your packages from the provider and submit it into our system, you will get an Email letting you know the provider’s name, the weight of your package and a number starting with WR-XXXXXX which identifies your package. When you log in to www.aeropaq.com you have two ways to track your package, one by typing in the package id number in the box at top of the home page or by logging into your account. To access your account you need your Membership Account Number (AP-XXXXX) and your chosen password at hand; once in your “My AEROPAQ” page, you will be able to see the progress of any packages you may have, as well as a detailed statement for each order. Also, feel free to contact us via email or call us and talk to one of the representatives from our Customer Service Team.
How do I install the Aeropaq BlackBerry app?
1) From your BlackBerry, go to http://www.aeropaq.com/app
2) Click "Para BlackBerry"
3) Click "Descarga" depending on your OS version.
4) To move the app to your home menu, go to Downloads, find the app's icon (A) and press the Menu key. Select Move to Folder then Home.
How do I install the Aeropaq app for iPhone/iPod touch/iPad?
1) In the iTunes AppStore seach for Aeropaq.
2) Press Install
3) Enter your AppStore password.
4) Click on the A icon on your home screen to launch.
What items cannot be brought form the U.S.?
For safety reasons the following items are not allowed to bring from the U.S.:
- Weapons or replicas of any kind
- Military clothing and paraphernalia
- BB guns (Air guns)
- Pellet guns
- Military knives
- Cash Money
- Chemical Substances
- Explosives, combustible and corrosive materials
- Vehicle Air Bags
- Aerosol or Spray
- Capsules containing compressed gas
- Strong magnets
- Dry Ice
- Radioactive Material
What items cannot be shipped to the U.S.?
- Personal documentos such as passports, credit cards, social security, etc.
- Weapons of any kind
- Perishable foods
- Cuban Cigars
- Alcoholic beverages
- Cash Money
- Strong magnets
- Dry Ice
- Radioactive Material
My package was held by the DGA. What should I do next?
Once all the packages arrive to Santo Domingo, the DGA checks and identifies the ones that cost US$200 or more, if they don’t have the invoice attached, they are retained. When this happens, the Customs department in Aeropaq proceeds to inform the costumer via email that they have to send this invoice and the translation of the same. Once this data is received we proceed to execute the record and present it to the DGA via web.
When the DGA approves the sent information, we proceed to assure and validate the record. The Customs department in Aeropaq certifies the client via email that his/her package and/or merchandise has a value of Customs Duty to pay. If this value is less than RD$5,000.00, the costumer can authorize Aeropaq from the same via the payment of the value. If it exceeds this amount, the costumer has to bring it themselves to proceed with the payment.
Once the payment is done, the merchandise is released from the DGA and Aeropaq reports to the costumer when it’s ready to come retire from our offices.
Glossary of Customs Terms
Commercial Invoice: The invoice of the purchase of the product.
Translation of the description: Explain with details what the merchandise is.
Execution of the Record: With the bill and the detail of the merchandise the record of the package is created under the client’s name.
Presentation to Customs: Once the record is completed, it’s send to the DGA via web for approval of the supplied data.
Verification: Place in the DGA where the boxes are opened and reassure that the declared detail before is the same content physically.
Valuation: Place where the value of the products are compared and verified with the customs data base.
Payment: With the print of the values of Customs Duty approved by the client, the payment proceeds.
Dispatch: When our staff leaves the DGA with the merchandise and arrives to Aeropaq.
What does it mean when my package status reads “en tránsito” “aduanas”, “Retenido”, “disponible”, etc.?
Following is a list of package status definitions, from arrival in Miami until it is in your hands.
Miami: Your package has been received at our offices in Miami. Depending on the chosen service will be in Santo Domingo in x working hours. Find our service catalog on the website.
Onboard: Our Miami office has delivered the package to the carrier to be transported to Santo Domingo.
In Transit: Paths between Miami Airport to the airport of Santo Domingo.
Customs: The package is on the DGA (General Directorate of Customs) for the clearing process. Thinning process is when the DGA officials review all the packages to verify the value of each.
Held: The package has been seized by Customs to confirm the value. This happens when the bill itself does not come within the package. In these times, one must ask the customer if you received an email from our customs department requesting the invoice and translation.
Evaluation: The package is being evaluated by the DGA, as they claim that their value is greater than $200 and we (Aeropaq with the invoice provided by the client) will prove that its value is lower.
SDQ Store: The package is located in our warehouses in Santo Domingo and has not been billed.
Available: The package is available for delivery. The client can pick it up.
Checked: The package has been invoiced in the counter service.
Delivered: The package has been delivered to the customer.
Is my merchandise insured against loss or damage?
At AEROPAQ we deal so the goods arrive complete and undamaged. However, we have an insurance policy that guarantees compensation for loss or damage, which we cover in full when the value of the goods does not exceed US$ 100.00 (one hundred dollars), and if it exceeds this amount is charged to your bill for this purpose the 1.5% of the value of the goods.
The value of the goods is taken from the official invoice, ie, sent by the supplier that has been used in the customs declaration for tax purposes. It’s very important that you send this invoice when needed, because it’s value is taken for your merchandise warranty in case of loss or damage.
What is the process for bringing perfumes? Do you have an additional cost?
Due to the government restrictions for air transporting goods considered dangerous hazards (perfumes, nail polish, sprays or aerosols) the Dangeorus Goods Safety Management Act was created and requires an additional tax payment for this concept.
You can transport cosmetics and perfumes with us. We’ve created a detailed table with the additional cost for the handling, as the above Act states:
- 1 to 2 cosmetics have an additional cost of US$ 5.00.
- 3 to 5 cosmetics have an additional cost of US$ 10.00.
- From 6 and up will have an additional cost of US$ 15.00.
It is important for you to know that the transportation of 5 cosmetics or more can be considered by the DGA as a wholesale import, so you must have a Public Health’s permission for this.
Another important fact is that the shipment of such goods will be held every Friday with all the articles that have arrived to our warehouse in Miami before 2:00pm and we suggest you to always deem the package’s arrival time in Santo Domingo, especially when going to make a gift on a specific date or occasion.
If you have any questions remember you can contact our Customs Department at 809- 237-6727.