Privacy Policy

AEROPAQ is committed to ensuring the confidentiality of customer information through the adoption of technical and organizational measures necessary to avoid their alteration, loss, or unauthorized consultation.
By accepting this policy, you signify your consent to the processing of the data referred to in this statement.
Read the Privacy Statement of AEROPAQ in full, for by this it is noted that your personal information will be kept confidential and that you agree with the handling of it.

Privacy statement

The following statement describes the personal information we collect about our customers, their use, distribution, security measures we take to protect it, the available procedures for access and / or modification of existing data in our system.
This policy also covers the cancellation of consent that has given to us and the available method to answer questions regarding safety.

1. Information use

The information that is provided through the website and registration forms are designed to manage, administer, provide or facilitate services requested products, and where applicable, for compliance and enforcement of contracts that could be done.
The knowledge of your preferences and sending information related to the activities of AEROPAQ through any means, including electronic, allow us to evaluate the level of satisfaction of our services and offer new alternatives and / or products that we understand can improve your experience as an AEROPAQ client.
This information also allows us to identify, prevent and protect our company against fraud and other criminal activities, claims and other obligations, and comply with relevant legal and regulatory requirements.
The recipients of the information collected will be mainly AEROPAQ employees.

2. Information required

  • Membership information
    Number and password, company name, tax identification number, telephone numbers and website address.
  • Personal information
    Marital status, gender, profession, activity dedicated, mobile, email addresses and social networking accounts (Twitter, Facebook, etc.)
  • Shipping information
    Name, address, email address and telephone number of the sender and consignee, return receipt signature, and information related to the contents of shipments
  • Billing and shipping information
    Billing address, delivery (in cases of home deliveries) and / or delivery terminal.
  • Dependent data
    Names, email addresses and telephone numbers of other people that we are asked to send information.
  • Customer service
    Online consultations and answers to questions.

We may also collect certain information by automated means, such as cookies and web beacons.
The information we collect in this manner includes IP address, browser features, device characteristics, operating system, language preferences, URL to which reference is made, information on actions taken on our site, and dates and times of visits the website.

Except in areas where expressly provided otherwise by an asterisk (*), responses to questions about personal data are voluntary, but the lack of response to these questions implies a decline in the quality of services you request.
The lack of information in the mandatory fields or providing incorrect data makes it impossible to AEROPAQ to provide the services or products you provide request.

3. Information we share

We do not sell or otherwise share any personal information, except as described in this privacy statement.
To carry out our collection and delivery services, shipping information shared with third parties: carriers, consignees, responsible for the payments and recipients.

We also share information with third parties who perform services on our behalf based on our instructions.
We do not authorize these third parties to use or disclose the information except as is necessary to provide services on our behalf or to comply with legal requirements.

We may also disclose information about you in the following cases: (a) if we are required by law, regulation or legal process (such as a court order), (b) in response to requests from agencies government, as security forces and public order, or (c) when we believe that disclosure is necessary or appropriate to prevent physical harm or financial loss, to protect and defend the intellectual property rights of AEROPAQ, the site or AEROPAQ users or in connection with an investigation of suspected or actual illegal activity.

4. Data transfer

We may transfer personal information we collect about you to countries other than the country in which the information was originally collected.
These countries may not have similar data protection laws to the country in which the information was collected initially.
When we transfer your information to other countries, we will protect it in the manner described in this Privacy Statement and in accordance with applicable law.

We reserve the right to transfer any information we have about you in the event that we sell or transfer all or part of our business or assets (including cases of reorganization, dissolution or liquidation).

5. Exercise of rights

According to applicable law, you may obtain a copy of certain personal information we hold about you, or update or correct inaccuracies in such information through UPDATE YOUR DETAILS tab in MI AEROPAQ account of AEROPAQ.COM, or may have right to access the personal information we hold about you by contacting us at our offices.
Given the confidential nature of the information, you may not exercise your rights by telephone.

To protect your privacy and maintain security, follow different steps to verify your identity (copy of identity card or equivalent document) before granting access to information.
Also, if you think that the personal information we hold about you is not accurate, according to applicable law, may be entitled to request that we correct or amend it by contacting us via e privacidad@aeropaq.com

Users guarantee and are responsible, in any case, for the accuracy, validity and authenticity of the personal data provided, and undertakes to keep them updated.
Access, modification and / or deletion of information dependent by the account holder shall be the responsibility of the owner of the account.

The consent to the processing of their personal data may be revoked at any time at the office of AEROPAQ or email privacidad@aeropaq.com.

6. Minors

Our website is not directed to persons under 18 and do not collect, use, provide or process in any way any personal information from children under 18 deliberately.
Therefore, we also ask that, if a minor, do not send your personal information (eg, your name, address and email address).
If you are under 16 years old and you still want to ask a question or use this site so you need to file your personal information, a parent or guardian should do so on their behalf.

7. Use of cookies and web beacons

AEROPAQ may use “cookies” to help you personalize your online experience of the user. A cookie is a text file placed by a Web page server hard disk.
Cookies cannot be used to run programs or deliver viruses to your computer user; uniquely assigned to the user and can only be read by a web server in the domain that issued it.
Web beacons are small images of a pixel by pixel, visible or invisible placed within the source code of the web pages of a site.
Web beacons are used to measure the traffic of a website and obtain a pattern of users in a site. Most Web browsers automatically accept cookies and web beacons.
Nevertheless the above, the user can modify the browser setting to decline. If this is the case, you probably will not be able to use all the interactive features of the services we can offer at AEROPAQ.

8. Interaction between you and us

We want to know your views and value the opinion of our customers and visitors. So we placed notice boards, newsgroups, opinions, emails, forums and / or chat rooms.
If at any time this site offers a chat room, notice boards, newsgroups, etc.., We may collect personal information disclosed through them.
Such information is used in accordance with this privacy policy. However, it is clear that we cannot control or be responsible for other parties make use of personal information that I have provided through this website.
We recommend that you be careful in regard to what personal information disclosed in this manner.

9. Updates of our privacy statement

This privacy statement may be updated periodically and without prior notice to reflect changes in the methods we follow in terms of privacy.
We will post a prominent notice on our websites to notify you of any significant changes to our Privacy Statement and indicate at the top of the statement when the latest update occurred.