Send or return items to the United States at a low cost.

RD $300/lb. and RD$ 200 from the second pound.

How do I return an item?

Before going to one of our terminals you should check the terms or policies of return of the store or supplier, specifically the amount of time to do it and the conditions of the shipment.

Certain suppliers request that the items be returned in the same package as they were sent.

To make a return you need to bring to one of our Terminals:

• The item you want to return in the original packaging. If it is clothing, it can be in a bag or on an envelope. The shoes must be in their box.
• Pre-paid return label with tracking number.
• Name of the store or supplier, shipping address and telephone number.
• Invoice of the article.
• HAZMAT notification or label in the cases that apply.

The return service is available at the following terminals:

• Piantini
• Bella Vista
• Arroyo Hondo
• Bravo San Isidro
• Santiago Los Jardines
• San Francisco de Macorís

Note

* Rate does not include ITBIS.
* Rate does not include Origin Fee.
* The insurance fee corresponds to 1.5% of the merchandise value to be returned.

This service is exclusive for packages with the prepaid label of return. After the client has processed the delivery of their package in an authorized terminal, the estimated time of arrival to the supplier is 15 calendar days.

The customer must ensure that the return label is valid for at least 15 days at the time of return. Otherwise, it may not arrive at the estimated times.

Estimated times are not a guarantee of delivery

Articles considered HAZMAT have restrictions for more information visit www.aeropaq.com/faqs/cuales-articulos-mercancia-consideradas-hazmat/.

Check the return policies of the following stores here:

• Amazon
• SheIn
• Old Navy, GAP, Banana Republic & Athleta

Important

If the volumetric weight exceeds the physical weight, the volumetric will be considered as the indicator for billing.

The volumetric weight for such purposes is calculated in inches in the following way: height x length x width between 138.

Example: If the package weighs 20 pounds, and measures 10.5 "inches wide, 11" tall, and 6" deep, the calculation of the volume weight would be as follows:(10.5x11x6)/138=5

As the package has a volume weight of 45 pounds, you will be paying for these instead of the 20.

Note: If the package exceeds the measurements 14'' x 13'' x 7'', the door-to-door shipping service must be used because it exceeds the volume allowed for the returns service. For more details go to the link: https://www.aeropaq.com/en/faqs/can-i-make-shipments-from-d-r-to-other-countries-through-aeropaq/