Whether a time-sensitive express package, or a heavy load shipped as cargo, count on us for the timely delivery of your packages.
Our air freight and package delivery services include:
Send or return items to the United States at a low cost.
RD $300/lb. and RD$ 200 from the second pound.
How do I return an item?
Before going to one of our terminals you should check the terms or policies of return of the store or supplier, specifically the amount of time to do it and the conditions of the shipment.
Certain suppliers request that the items be returned in the same package as they were sent.
To make a return you need to bring to one of our Terminals:
The return service is available at the following terminals:
* Rate does not include ITBIS.
* Rate does not include Origin Fee.
* The insurance fee corresponds to 1.5% of the merchandise value to be returned.
This service is exclusive for packages with the prepaid label of return. After the client has processed the delivery of their package in an authorized terminal, the estimated time of arrival to the supplier is 15 calendar days.
The customer must ensure that the return label is valid for at least 15 days at the time of return. Otherwise, it may not arrive at the estimated times.
Estimated times are not a guarantee of delivery
Articles considered HAZMAT have restrictions for more information visit www.aeropaq.com/faqs/cuales-articulos-mercancia-consideradas-hazmat/.
Check the return policies of the following stores here:
If the volumetric weight exceeds the physical weight, the volumetric will be considered as the indicator for billing.
The volumetric weight for such purposes is calculated in inches in the following way: height x length x width between 138.
Example: If the package weighs 20 pounds, and measures 10.5 "inches wide, 11" tall, and 6" deep, the calculation of the volume weight would be as follows:(10.5x11x6)/138=5
As the package has a volume weight of 45 pounds, you will be paying for these instead of the 20.
Note: If the package exceeds the measurements 14'' x 13'' x 7'', the door-to-door shipping service must be used because it exceeds the volume allowed for the returns service. For more details go to the link: https://www.aeropaq.com/en/faqs/can-i-make-shipments-from-d-r-to-other-countries-through-aeropaq/
Download our mobile apps for iOS and Android for greater control of your packages.
Our exclusive Drive Thru allows you to withdraw up to 5 packs from your vehicle, with a size equal to or less than the same window.
We offer delivery in the Metropolitan Area, to your home door until 8:00 pm and in your office until 5:00 pm.
At Aeropaq, if your package weighs less than 70 pounds, you only pay the actual weight and none volumetric weight.
As soon as your package arrives at our offices in Miami, you will be notified via e-mail. Anothe e-mail will be sent as soon as the packages are available for pick-up at your previously selected terminal.